We have an exciting opportunity for an Application Support Engineer to join our growing delivery team, in one of our UK offices with the option for remote working where appropriate.
Who We Are
DCSL GuideSmiths are a leading UK-headquartered software house, developing bespoke operational software, as well as SaaS solutions. The team consistently delivers across all industries including established businesses and start-ups.
The company works with many well-known household names and has over two decades of successful projects. The award-winning company is growing rapidly and is recognised as the top UK software house based on client reviews and industry recognition. We are very proud of our history, and competitive about our future which means employing the very best people in the technology industry.
Besides our established UK offices, we have a strong presence in Spain, as well as offices in Romania, Hungary and more coming soon- it’s an exciting time to join our growing and successful business.
What You’ll Do
As an Application Support Engineer at DCSL GuideSmiths, you will be involved in managing multiple, varied software projects, with a wide range of clients. You will be in charge of managing incoming support tickets, and actioning them where possible or passing them to the relevant person where unable to manage yourself. You will ensure that this is done in a timely manner, with professional standards, in line with client contract and with high levels of communication both internally and externally. We’re looking for an organised, detail-oriented, motivated individual who will own the responsibility of the support function and work well with other members in the team.
Experience and Skills
What would add value to your application?
Candidates have the option to work in our Farnborough office, with flexible/remote options.
Our London office is a 10-minute walk from Waterloo Station, and our Head Office in Farnborough is a 10-minute walk from Farnborough Main station and close to the town centre and local amenities.
Salary and Benefits
Salary up to £35,000 dependent on experience, with an additional benefits package including: